CUSTOMER REVIEWS

What an outstanding customer service experience! When I called to explain that we were having water in our basement. Tina carefully explained how to assess the issue and how it could be rectified. The next day Jose came and gave me an honest appraisal about where the water was coming from and how he would address it. While we did not need any work to be completed, I would not hesitate to contact this company should I have any water issues in future.

by Kevin Smith – May 2023 (Google Review)

Just wanted to say that Jose was a pleasure to deal with and that he obviously takes pride in providing quality work and a positive customer service experience. Despite the process and what was required to fix the repair, Jose was also very attentive to ensuring that the mess was kept to a minimum. Your company is fortunate to have him in the field!

by Steve H. – April 2023 (Google Review)

The only company I use for this type of work. Customer service is excellent and always tries to accommodate a speedy repair.

by David Hyland. – April 2023 (Google Review)

I had noticed a leak in the foundation wall on a day of heavy rain. I contacted Crackmasters to help us. After a couple of emails Tina arranged an appointment within a week of my inquiry. On the day of the service, Jim was extremely knowledgeable and assured me it would be fixed. Very clean and professional workmanship, he treated my home like it was his own. I would definitely recommend Crackmasters to anyone who has foundation cracks. Really easy overall experience for a highly stressful situation as a homeowner. Keep up the great work!

by Chetan Mistry – March 2023 (Google Review)

Awesome experience from start to finish. Tina was very responsive and professional. She called to confirm and qualify my issues and explain how the process works. After that Jose was dispatched a couple days later, showed up on time, took off his shoes to and from the basement, left the area clean and crack filled. Highly recommend and I’d use them again.

by Jon Luyten – February 2023 (Google Review)

I contacted Crackmasters for a quote to waterproof my foundation from the outside on their website quote tool. Tina replied very promptly and arranged for Jim to come out to visit the house and advise me on the scope of work. Jim was very knowledgeable and informed me from the start the scope of work (total excavation of the house perimeter) was something that they no longer do. He did however recommend other reputable companies that do. He was able to educate me further as to what minor things to look at doing myself that may help with any potential leaks and the highly probable reasons that I was getting leaks in the first place. Phenomenal customer service from start to finish, even knowing that I would not be using their services, Jim answered all my questions. I would highly recommend Crackmasters for your needs.

by Shawn Des Roche – From Mississauga, Ontario 02 May 2022

WE have had two fantastic experiences working with Jim and Crackmasters! We had the internal waterproofing done in our home in Oakville several years ago as it wasn’t an option to do it from the exterior and what a huge difference it made…..finally we had a dry basement!! We also had the north wall in our rental home in Burlington waterproofed from the outside and very happy with the results….and all at a fair price! They stand by their work 100% and I highly recommend them :)

by Karen Armstrong – From Haliburton, Ontario 12 April 2022

I contacted CRACKMASTERS several weeks ago and received a very prompt reply from Tina. After several emails back and forth, all of my questions were satisfactorily answered by Tina. Jose arrived this morning and completed the job quickly and efficiently. I was extremely impressed by both Tina and Jose, and I would strongly recommend this company to others looking for repairs to basement cracks.

by Herb Martin – From Milton 10 November 2020

I have high praise for Crackmastets due to their wonderful customer service, friendliness, and professionalism. They provided me with extremely prompt service, and were able to repair a leak due to a crack in a basement foundation wall quickly, and efficiently. I highly recommend this company. Tina, and Jose, I want to personally and publicly thank you for going above and beyond, due to my time constraints. I sincerely appreciate it. I wish much continued success to you all at Crackmasters!

by Samantha – From Mississauga 06 August 2020

Crackmasters came to repair a persistent leak in our facility’s basement. They were prompt, professional, and good at their work! Also, very conscientious about keeping their work area clean, which was much appreciated. I highly recommend their services.

by T. Hudson – From Mississauga 18 June 2020

Thanks so much for giving us the alternatives for our basement. There were two different leaks and the two approaches worked very nicely. The crew was friendly and professional and the job was very well done!

by Rosanna Payne – From Mississauga 09 June 2020

Crack Masters responded to my inquiry about getting a crack in our foundation fixed the very next day and sent Jose over to our home the following day! Jose was super friendly, incredibly professional and ensured that the crack in our basement was fixed up perfectly! There aren’t enough words to say how great this company is and how fair their prices are, so happy with their work :)

by Dale G. – From Mount Hope 05 May 2020

Good morning! Thanks for your hard work. We are very pleased with the outcome. You have very nice staff working for you. Thanks again,

by Josey – From Georgetown 08 July 2019

Hello, I’ve had a wet basement for 10 years. Each year, I tried something new. I spent over $5,000 trying various things, to no avail. I should have called CrackMasters first. A few hours of work, a bill under $500, and a job that was done right the first time. I’ve been reluctant to close up the wall fearing I’d step onto a wet floor after the next heavy rainfall. No such thing! Even after several days of heavy rainfall, my basement is finally dry. Thank you for a job well-done.

by Steve – From Burlington 06 June 2019

I just had your guy the technician into fix the crack in my basement. I have to tell you that he is a absolute professional. He came into my home very presentable and calm. Im a electrican myself and i know the worst part about going into people’s homes is them questioning you to make sure your doing it like Mike Holmes. He had all the confidence, before i could ask anything he was so proud to explain and show the process of the job. A lot of guys go to work and cant wait to get home but he seems to love his job. Had to email you and let you know you got a great guy on your team.

by Paul Brennan Jr – From Hyderabad 20 March 2019

Hi Jim, I would like to say I am extremely impressed with the job and quality of work done. Thank you again for fitting this job in on short notice. Bests regards.

by John & Shirley – From Acton 02 February 2019

Hi Tina. Hope you are having a good day. I know life can be filled with complaints at times but I wanted to thank-you and your company for the good work they did today. I spoke to my parents and they were very happy with the work the technician performed and he was very kind and professional. It’s been challenging dealing with this basement issues because every time we thought we found the source of the issue it ended up being the wrong diagnosis. I learned a lot from this. I simply wanted to thank-you for your help and the great work your company did. I hope this will be the end now and we can repair the rest of the basement. All the best in 2019. Regards

by Sacha – From Brampton 04 January 2019

Hello Tina, Just to mention that the technician was very professional and efficient, and pleasant as well. Thank you. Regards,

by Florence C. – From Mississauga 07 August 2018

Hi Jim, Just wanted to let you know that the technician did a fantastic job for us, and we are thrilled. Very clean, professional work. Our next door neighbour is also using your company when she saw your truck at our home, and I think the technician is the doing work for them next week! We highly recommend your company! Thanks for quick service and quality work. Have a great afternoon,

by Mary-Anne – From Oakville 08 March 2018

Hi Jim, I just wanted to thank you again for your advice and guidance. The technician was excellent and the work looks great! Please do not hesitate to use me for a customer reference at any time. All the best,

by Oz – From Mississauga 26 July 2017

Jim was very consultative in his approach. Spent a great deal of time discussing basement repair options. Very professional and the work was well done. His team worked quickly and ensured that they kept the work area clean. Highly recommend.

by Christian S – From Burlington 06 July 2015

Arrived on time; did not charge more than initially quoted; highly knowledgable in field; kept me informed every step of the way on what steps he would need to take to get to the crack and repair it – no surprises; cleaned mess completely and left no mess behind. Would definately refer him to others – very pleased with the job and work guarantee.

by Dave B – From Brampton 08 January 2014

“I wanted to take a moment to thank you for taking the time to come to our home and give us your expert opinion. The solution was perfect, the job was done on time and we are extremely happy!

by Donna W – From Mississauga 03 August 2013

Just wanted to let you know that we’ve had a dry and better smelling basement since you came to fix the cracks (3). With all the rain we’ve had it’s been bone dry. Thanks for your help.

by Don L – From Mississauga 20 May 2012

They were awesome! They worked fast and neat and when a small problem surprised us all, Jim’s expertise and forthrightness reassured us that Crackmasters was the right choice. It’s nice to know that in this day of fly- by- night contractors who want to soak you for all you’re worth that honest companies like Crackmasters are out there!

by Becky K – From Acton 12 April 2012

After calling several (more than 6) basement waterproofing contractors, having to chase a few and getting increasingly frustrated as each one had a different solution for our problem, we decided to go with Crackmasters to fix our leaky basement. Crackmasters promptly returned our call and gave us a detailed, competitive quote as well as offering advice on additional measures to help keep water from coming into the basement.

by Craig E – From Oakville  10 March 2011