I contacted Crackmasters for a quote to waterproof my foundation from the outside on their website quote tool. Tina replied very promptly and arranged for Jim to come out to visit the house and advise me on the scope of work. Jim was very knowledgeable and informed me from the start the scope of work (total excavation of the house perimeter) was something that they no longer do. He did however recommend other reputable companies that do. He was able to educate me further as to what minor things to look at doing myself that may help with any potential leaks and the highly probable reasons that I was getting leaks in the first place. Phenomenal customer service from start to finish, even knowing that I would not be using their services, Jim answered all my questions. I would highly recommend Crackmasters for your needs.
WE have had two fantastic experiences working with Jim and Crackmasters! We had the internal waterproofing done in our home in Oakville several years ago as it wasn’t an option to do it from the exterior and what a huge difference it made…..finally we had a dry basement!! We also had the north wall in our rental home in Burlington waterproofed from the outside and very happy with the results….and all at a fair price! They stand by their work 100% and I highly recommend them 🙂
I contacted CRACKMASTERS several weeks ago and received a very prompt reply from Tina. After several emails back and forth, all of my questions were satisfactorily answered by Tina. Jose arrived this morning and completed the job quickly and efficiently. I was extremely impressed by both Tina and Jose, and I would strongly recommend this company to others looking for repairs to basement cracks.
I have high praise for Crackmastets due to their wonderful customer service, friendliness, and professionalism. They provided me with extremely prompt service, and were able to repair a leak due to a crack in a basement foundation wall quickly, and efficiently. I highly recommend this company. Tina, and Jose, I want to personally and publicly thank you for going above and beyond, due to my time constraints. I sincerely appreciate it. I wish much continued success to you all at Crackmasters!
Crackmasters came to repair a persistent leak in our facility’s basement. They were prompt, professional, and good at their work! Also, very conscientious about keeping their work area clean, which was much appreciated. I highly recommend their services.
Thanks so much for giving us the alternatives for our basement. There were two different leaks and the two approaches worked very nicely. The crew was friendly and professional and the job was very well done!
Crack Masters responded to my inquiry about getting a crack in our foundation fixed the very next day and sent Jose over to our home the following day! Jose was super friendly, incredibly professional and ensured that the crack in our basement was fixed up perfectly! There aren’t enough words to say how great this company is and how fair their prices are, so happy with their work 🙂
“Good morning! Thanks for your hard work. We are very pleased with the outcome. You have very nice staff working for you. Thanks again,”
“Hello, I’ve had a wet basement for 10 years. Each year, I tried something new. I spent over $5,000 trying various things, to no avail. I should have called CrackMasters first. A few hours of work, a bill under $500, and a job that was done right the first time. I’ve been reluctant to close up the wall fearing I’d step onto a wet floor after the next heavy rainfall. No such thing! Even after several days of heavy rainfall, my basement is finally dry. Thank you for a job well-done.”
“I just had your guy the technician into fix the crack in my basement. I have to tell you that he is a absolute professional. He came into my home very presentable and calm. Im a electrican myself and i know the worst part about going into people’s homes is them qeustioning you to make sure your doing it like Mike Holmes. He had all the confidence, before i could ask anything he was so proud to explain and show the process of the job. A lot of guys go to work and cant wait to get home but he seems to love his job. Had to email you and let you know you got a great guy on your team”
“Hi Jim, I would like to say I am extremely impressed with the job and quality of work done. Thank you again for fitting this job in on short notice. Bests regards”
“Hi Tina. Hope you are having a good day. I know life can be filled with complaints at times but I wanted to thank-you and your company for the good work they did today. I spoke to my parents and they were very happy with the work the technician performed and he was very kind and professional. It’s been challenging dealing with this basement issues because every time we thought we found the source of the issue it ended up being the wrong diagnosis. I learned a lot from this. I simply wanted to thank-you for your help and the great work your company did. I hope this will be the end now and we can repair the rest of the basement. All the best in 2019. Regards”
“Hello Tina, Just to mention that the technician was very professional and efficient, and pleasant as well. Thank you. Regards,”
“Hi Jim, Just wanted to let you know that the technician did a fantastic job for us, and we are thrilled. Very clean, professional work. Our next door neighbour is also using your company when she saw your truck at our home, and I think the technician is the doing work for them next week! We highly recommend your company! Thanks for quick service and quality work. Have a great afternoon,”
“Hi Jim, I just wanted to thank you again for your advice and guidance. The technician was excellent and the work looks great! Please do not hesitate to use me for a customer reference at any time. All the best,”
“Jim was very consultative in his approach. Spent a great deal of time discussing basement repair options. Very professional and the work was well done. His team worked quickly and ensured that they kept the work area clean. Highly recommend.”
“Arrived on time; did not charge more than initially quoted; highly knowledgable in field; kept me informed every step of the way on what steps he would need to take to get to the crack and repair it – no surprises; cleaned mess completely and left no mess behind. Would definately refer him to others – very pleased with the job and work guarantee. “
“I wanted to take a moment to thank you for taking the time to come to our home and give us your expert opinion. The solution was perfect, the job was done on time and we are extremely happy!”
“Just wanted to let you know that we’ve had a dry and better smelling basement since you came to fix the cracks (3). With all the rain we’ve had it’s been bone dry. Thanks for your help.”
“They were awesome! They worked fast and neat and when a small problem surprised us all, Jim’s expertise and forthrightness reassured us that Crackmasters was the right choice. It’s nice to know that in this day of fly- by- night contractors who want to soak you for all you’re worth that honest companies like Crackmasters are out there!”